Returns Policy for Milda Co - Last Update : August 23, 2023
1. Eligibility for Returns
At Milda Co, we value your satisfaction with your purchase. We accept returns for shirts and accessories within 45 days from the date of purchase. To qualify for a return, please ensure the following conditions are met:
- Items must be in their original, unworn, and unused condition.
- All original tags, labels, and packaging must be intact.
- Personalized or customized items are eligible for return only in cases of defects or errors on our part.
2. Returns Process
To initiate a return, please follow these steps:
- Contact our customer support team within 45 days of your purchase. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the returns process and provide you with a return authorization. In some exceptional cases, we may inform you that there’s no need to return the product, and we will provide this information to you in writing.
3. Refunds, Replacements, and Credits
Upon receiving your returned item(s) and inspecting them, we will process your return as follows:
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Refunds: If your return is approved, we will initiate a refund to your original method of payment within 7 business days. Please allow additional time for your financial institution to process the refund.
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Replacements: Alternatively, if you prefer, we can send you a replacement item of the same kind, subject to availability.
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Credits: You also have the option to receive store credit for the equivalent amount of your previous purchase, which you can use towards future orders.
4. Non-Returnable Items
Certain items are non-returnable:
- Personalized or customized items, unless they are defective or incorrect due to our error.
- Items that have been worn, washed, or altered.
- Items lacking their original tags, labels, or packaging.
5. Contact Us
If you have any inquiries or concerns about our returns policy, please feel free to reach out to our customer support team.
6.FAQs
We accept returns within 45 days from the date of your purchase. Please ensure that the items are unworn, unused, and in their original condition with all tags and packaging intact.
Personalized or customized items are eligible for return only in cases of defects or errors on our part. If you have concerns about a personalized item, please contact our customer support team.
To initiate a return, please contact our customer support team at [customer support email or phone number] within 45 days of your purchase. Provide your order number, the item(s) you wish to return, and the reason for the return.
Once you've contacted us, our customer support team will guide you through the returns process. We will provide you with a return authorization and instructions on where to send the item(s).
If your return is approved, we will initiate a refund to your original method of payment within 7 business days. Please allow some time for your financial institution to process the refund.
Yes, we can send you a replacement item if the item you received was damaged or defective. Replacements are subject to availability.
Absolutely! Instead of a refund, you can choose to receive store credit for the equivalent amount of your previous purchase. This credit can be used for future orders.
Yes, personalized or customized items (unless defective), items that have been worn or altered, and items without their original tags, labels, or packaging are considered non-returnable.
If your item arrives damaged or if you receive an incorrect item, please contact our customer support team within 45 days of your purchase. We will assist you with the return and replacement process.
You can contact our customer support team at inf@mildaco.com or +15154970496. We're here to help with any questions or concerns you have about our returns policy.
